Return & Refund Policy

Last updated on Dec 26 2024

NIVIAN ECOMMERCE PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • We offer 5 days return policy, Return & Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • We offer 10 day refund policy, In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products. Replacement & damaged product will be processed within 7-10 days. 

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • If Refunds approved by the NIVIAN ECOMMERCE PRIVATE LIMITED, it’ll take 6-8 days to get credited to your original payment method